Customer Service/Sales: 888-209-3112

Customer Order Request

Greystone Outdoor Décor strives to ensure your products are delivered in original new working condition. In regards to all fire bowls we take the upmost care to insure they are packed and protected for shipment. In the event you receive your product and find it has been damaged we ask you to take a picture of the product and email it to us. We will work immediately to correct the issue.
Due to the work and effort to cast and make your new fire bowl Greystone Outdoor Décor can only accept a reasonable refund prior to the product being casted. Once tracking is sent to you via UPS, Fed Ex or Freight Greystone Outdoor Décor cannot process a refund unless you the customer will pay for any or all cost to ship the product back to the original location and in original not used condition. After inspection of returned product it will be inspected for any damages or use. After reviewing the returned product or products Greystone Outdoor Décor has 30 days to refund the cost of the particular item along with a 40% re stocking fee.
Greystone Outdoor Decor will not be held accountable for late delivery of any products from our vendors. Timelines are a projection given by our 3rd party vendors and can change daily. All over the phone orders and online orders taken have customer mentioned within Authorization to process full payment of the invoice once tracking of any part of your order is emailed to you included but not limited to hardware that goes along with your order. All customers must fill out an online order request and agree to the terms and condition and have created an online account. Any and all litigation, filings/disputes or hearings are to be arbitrated and held in Clark County, Nevada, City of Las Vegas. Customer agrees to indemnify, defend and hold harmless Greystone Outdoor Decor or any of their employees of any wrongdoing verbal or written. Customer will not seek any damages or losses financially from Greystone Outdoor Décor civil, personal or any property, financially or monetarily. The customer (you) will not arbitrarily commence any sort of chargeback if a credit card was used to process your order. In the event a chargeback is commenced by purchaser without every effort to resolve the issue Greystone Outdoor Décor reserves the right to pursue legal actions at the purchasers cost.Greystone or governing company Backyard Envy acknowledges customer will not disparage Greystone Outdoor Decor or its employees in any way, media, verbal, written or social media in a negative vieweven if products are taking more time than projected. Greystone Outdoor Decor holds the rights to uphold these terms, conditions and agreement at the Customers expense and by agreement to do business with Greystone outdoor Decor the customer (You) agrees to these terms and are aware of any legal obligations by doing so. By signing or checking the box or Review of terms and conditions within and allowing Greystone Outdoor Decor to process your order under these terms and agreement.


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